My methodology is based on four pillars:

Clear Purpose

Having a clear purpose is not only the starting point but also a strong motivator for our team and customers. It serves as our lighthouse during challenging times.

 

*Start with Why® de Simon Sinek 

Human Leadership

Developing a culture of human leadership, prioritizing the well-being and our employees’ development, motivating them to unleash their full potential.

 

Customer Focus

Customer loyalty is as crucial as it is challenging. Developing a customer-centered organizational culture that creates an emotional bond is essential. It takes time and I know how to do it.

Aligned Processes

Even with a clear purpose, appropriate leadership, and culture, if processes don't work well, the customer experience will suffer. Therefore, having aligned and agile processes is key, creating a team culture.